Terms & Conditions
Clear expectations. Transparent agreements.
Last Updated: July 1, 2026
These Terms & Conditions govern your access to and use of RiverLoom's services, website, and products.
Overview
Introduction to these terms
Welcome to RiverLoom. These Terms & Conditions ("Terms") govern your access to and use of RiverLoom's website, services, and products. By accessing our website or engaging our services, you agree to be bound by these Terms.
RiverLoom is a software engineering and AI solutions studio. Our services include custom software development, AI/ML solutions, UI/UX design, consulting, and related digital services.
If you are entering into an agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, you must not accept these Terms.
Acceptance of Terms
When these terms apply
By using our website, inquiring about our services, or signing a project agreement with RiverLoom, you acknowledge that you have read, understood, and agree to these Terms.
These Terms apply to all visitors, users, and clients. Additional terms may apply to specific projects via a Statement of Work (SOW), which takes precedence over these general Terms in case of conflict.
If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately.
Services
What we deliver
RiverLoom provides the following core services:
Custom Software Development: Full-stack web, mobile, and desktop applications built with modern architectures.
AI & Machine Learning Solutions: Custom AI models, LLM integrations, computer vision, and intelligent automation.
UI/UX Design: User research, interface design, prototyping, and design systems.
Technical Consulting: Architecture reviews, technology strategy, and engineering advisory.
Digital Products: SaaS platforms, mobile apps, and commercial software products.
The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work (SOW) or Service Agreement. In the event of any conflict between these Terms and an SOW, the SOW shall govern.
User Responsibilities
Your obligations
As a client or user of RiverLoom's services, you agree to:
Provide accurate, complete, and timely information necessary for project delivery.
Review and provide feedback on deliverables within agreed review periods.
Make timely payments as specified in your agreement.
Maintain confidentiality of any proprietary information shared during the engagement.
Not use RiverLoom's services for any illegal or unauthorized purpose.
Failure to meet these responsibilities may result in project delays and additional costs, for which RiverLoom shall not be liable.
Intellectual Property
Who owns what
The ownership of intellectual property depends on the nature of the engagement:
Custom Deliverables: Upon full payment, you own the final deliverables specifically created for your project, including source code, design files, and documentation.
RiverLoom IP: We retain ownership of our pre-existing tools, frameworks, libraries, methodologies, and generalized components not specific to your project.
Third-Party IP: Any third-party software, libraries, or assets used remain under their respective licenses.
Portfolio Rights: We reserve the right to display completed work in our portfolio (with reasonable confidentiality protections).
[CONFIGURABLE: Specific IP terms should be detailed in your Statement of Work. This section is a general overview and does not replace the IP clause in your agreement.]
Acceptable Use
How you may use our services
You agree to use our services and website only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:
| Activity | Prohibited | Consequence |
|---|---|---|
| Reverse Engineering | Decompiling or reverse engineering our deliverables beyond license terms | Service termination |
| Unauthorized Access | Attempting to access systems or data you are not authorized for | Legal action |
| Harmful Code | Introducing malware, viruses, or harmful code | Immediate termination |
| Misrepresentation | Misrepresenting your identity or authority to enter agreements | Void agreement |
Any violation of acceptable use may result in immediate suspension of services and legal action.
Payments & Ownership
Financial terms
Payment terms are specified in each project's SOW or agreement. General policies include:
Invoicing: Invoices are issued according to the schedule in your agreement (typically milestone-based or monthly).
Payment Terms: Net [CONFIGURABLE: 15/30] days unless otherwise specified.
Ownership Transfer: Ownership of deliverables transfers upon full payment for that deliverable.
Late Payments: We reserve the right to pause work on overdue accounts. Late payment fees of [CONFIGURABLE: 1–2%] per month may apply.
[CONFIGURABLE: Payment terms should be customized per project. This section provides a framework; refer to your signed agreement for exact terms.]
Confidentiality
Protecting your information
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement:
Confidential Information: Includes business plans, technical specifications, source code, financial data, trade secrets, and any information marked as confidential.
Obligations: Each party agrees to use confidential information only for the purpose of the engagement and to protect it with reasonable care.
Exceptions: Information that is publicly known, independently developed, or required to be disclosed by law.
Confidentiality obligations survive termination of the agreement for [CONFIGURABLE: 2–5] years.
Limitation of Liability
Our liability cap
Important: This section limits liability. Read it carefully.
To the maximum extent permitted by applicable law:
RiverLoom's total liability for any claim arising from or related to our services is limited to the total amount paid by you for the specific service giving rise to the claim.
Neither party shall be liable for indirect, incidental, consequential, or punitive damages, including lost profits, data loss, or business interruption.
These limitations apply regardless of the theory of liability (contract, tort, negligence, or otherwise) and even if a party has been advised of the possibility of such damages.
[CONFIGURABLE: Some jurisdictions do not allow certain liability limitations. This section should be reviewed by legal counsel to ensure enforceability in relevant jurisdictions.]
Termination
Ending the engagement
Either party may terminate an agreement under the following conditions:
| Scenario | Notice Required | Effect |
|---|---|---|
| Client termination (convenience) | [CONFIGURABLE: 14–30 days] | Pay for completed work; receive deliverables paid for |
| RiverLoom termination (breach) | [CONFIGURABLE: 7–14 days] cure period | Client pays for work completed up to termination |
| Immediate termination | Material breach or illegal activity | All outstanding payments become due immediately |
Upon termination, each party must return or destroy the other's confidential information as directed.
Governing Law
Jurisdiction
[CONFIGURABLE: This section must be customized based on RiverLoom's legal jurisdiction and client locations.]
These Terms shall be governed by and construed in accordance with the laws of [CONFIGURABLE: India / England and Wales / State of Delaware, USA]. The parties submit to the exclusive jurisdiction of the courts of [CONFIGURABLE: New Delhi, India / London, UK / San Francisco, CA, USA].
For clients based in other jurisdictions, the governing law may be specified in the individual SOW or Service Agreement.
Changes to Terms
Updates
We may update these Terms from time to time. Material changes will be communicated via email (for active clients) or through a website notice. Your continued use of our services after changes take effect constitutes acceptance of the revised Terms.
We encourage you to review these Terms periodically. Previous versions are available upon request.
Contact
Get in touch
For questions, concerns, or requests regarding these Terms, contact us:
Email: contact@riverloom.in
Response Time: Typically within 48 business hours.
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM [CONFIGURABLE: timezone]